1. Introduction
These Terms and Conditions (“Terms”) govern the purchase, rental, and use of bridal accessories (“Products”) offered by Fiber And Stone (“we,” “us,” or “our”). By placing an order or using our Products, you agree to comply with and be bound by these Terms. Please read them carefully before making a purchase or rental.
2. Orders and Payment
- All orders must be placed through our official website, authorized retailers, or directly with us.
- Prices for Products are listed in [currency] and are subject to change without prior notice.
- Full payment is required at the time of order confirmation unless otherwise stated.
- Accepted payment methods include credit/debit cards, bank transfers, and other methods
3. Product Description and Availability
- We strive to ensure that all descriptions, images, and prices of Products are accurate. However, minor variations may occur.
- Product availability is subject to stock. If your chosen item is unavailable, we will notify you as soon as possible and offer an alternative or refund.
4. Delivery and Collection
- Delivery times are estimates and may vary due to circumstances beyond our control.
- We are not liable for delays caused by third-party couriers or unforeseen events.
- Customers are responsible for providing accurate delivery information. Additional charges may apply for redelivery due to incorrect details.
5. Returns, Exchanges, and Cancellations
- Returns and exchanges are accepted within 7 days of delivery, provided the item is unworn, unused, and in original packaging.
- Custom or personalized items are non-refundable and cannot be exchanged unless faulty.
- To initiate a return or exchange, please contact our customer service team with your order details.
- Order cancellations are accepted before shipment. Once dispatched, orders cannot be cancelled.
6. Rental Terms
- Rental period is as agreed upon at the time of booking.
- Rented items must be returned by the agreed date. Late returns may incur additional charges.
- The customer is responsible for any loss, damage, or excessive wear to rented items.
- A security deposit may be required and will be refunded upon safe return of items.
7. Care Instructions
- Customers are responsible for following all care instructions provided with the Products. Improper care may void the return or exchange policy.
8. Liability
- We are not liable for any indirect, incidental, or consequential damages arising from the use of our Products.
- Our total liability for any claim shall not exceed the amount paid for the Product in question.
9. Intellectual Property
- All content, designs, and images on our website and Products are the intellectual property of Fiber And Stone and may not be used without written permission.
10. Privacy Policy
- Personal information collected during order processing will be handled in accordance with our Privacy Policy.
11. Changes to Terms and Conditions
- We reserve the right to modify these Terms at any time. Updated Terms will be posted on our website and are effective upon posting.
12. Governing Law
- These Terms are governed by the laws of US. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts of US.
13. Contact Us